FAQ

How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Shipping times vary based on your location, but most orders are delivered within 7-14 business days.

Do you offer international shipping?
Not at this time.

Can I track my order?
Absolutely. Once your order is shipped, you will receive a tracking number via email to monitor your delivery status.

What should I do if my order hasn’t arrived?
Please contact us at info@vividvolt.co, and we’ll assist you in locating your package.

What is your return policy?
We offer hassle-free returns within 30 days of receiving your order. Items must be unused, undamaged and in their original packaging.

How do I initiate a return or exchange?
To start a return or exchange, please contact our support team at info@vividvolt.co with your order number and reason for the return.

Will I be refunded for shipping charges?
Shipping charges are non-refundable, except in cases where the product is defective or damaged upon arrival.

Are your products compatible with all devices?
Our MagSafe wireless chargers are optimized for MagSafe-enabled iPhones. However you can use your USB cord plugged into the bank to charge another device that is not an iPhone.

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) as well as PayPal, Apple Pay, and Google Pay.

Is my payment information secure?
Yes, your payment information is encrypted and processed securely. We do not store your payment details.

Are you a Service-Disabled Veteran-Owned Business?
Yes, we are proud to be a Service-Disabled Veteran-Owned Business, committed to delivering exceptional products while supporting our community.